Link: Whoops: Airlines And Cable TV Score Lower Than The IRS In Customer Satisfaction – Consumerist

A very impressive achievement, indeed.

Link: Users strike back against corporate customer service

“Power to the people! Creative consumers have found plenty of ways to get some personal attention from faceless corporations. No longer content to sit back and abide by the whims of fate (or customer service), empowered consumers have been on a rampage this month; let’s take a look.”

Are arbitration-only clauses in EULAs unenforceable? That’d be an interesting development…

Link: RechargeIT.org

Google’s getting into philanthropy now. I’ve seen some pessimism that the $11M contribution to plug-in hybrids is pretty small and won’t likely do much, but hell, that’s really quite a lot of cash. It’ll be interesting to see how this moves along.

Link: WebIS: Open Letter to ‘Warez’ Sites – OSNews.com

So is the lesson to take away from this that we should only pirate software from large software houses? :)