Users strike back against corporate customer service

Link: Users strike back against corporate customer service

“Power to the people! Creative consumers have found plenty of ways to get some personal attention from faceless corporations. No longer content to sit back and abide by the whims of fate (or customer service), empowered consumers have been on a rampage this month; let’s take a look.”

Are arbitration-only clauses in EULAs unenforceable? That’d be an interesting development…